Terms & Conditions of Service

These Terms and Conditions govern all service enquiries, telephone consultations, diagnostic visits, and appliance repairs performed by APPLIQART SERVICE ONE PRIVATE LIMITED (operating under the brand Appliqart, CIN: U47594UP2025PTC231575). By submitting a service booking or engaging our technicians, you agree to these terms.

1. Service Enquiries vs. Confirmed Bookings

Submitting a service request online generates a reference identifier (e.g. APQ-26-XXXX) and saves the request details to your browser's local cache. This constitutes an expression of service interest and is not a guaranteed appointment time until our Lucknow customer care desk speaks with you directly via telephone.

During the confirmation telephone call, our service coordinator will confirm the appliance symptoms, discuss applicable visiting charges, verify your service address, and agree upon an estimated technician arrival window.

2. Independent Multi-Brand Service Model

Appliqart operates strictly as an independent multi-brand appliance service provider. We are not an authorized service center, factory branch, or official warranty agent for Samsung, LG, Sony, Whirlpool, Bosch, IFB, Voltas, Daikin, or any other manufacturer referenced on our website.

All brand names and appliance marks are referenced strictly under nominative fair use to describe the products our technicians independently repair. If your appliance is within an active manufacturer warranty and you desire authorized warranty repairs, please contact the manufacturer directly.

3. Diagnostic & Visiting Fees

A standard visiting and diagnostic charge is payable for on-site technician attendance. This fee compensates the certified professional for travel, time, and rigorous technical diagnosis of mechanical, electrical, or electronic faults.

Visiting fees are disclosed during the confirmation phone call prior to technician arrival. If you decide not to proceed with the proposed repair after on-site fault identification, only the visiting/diagnostic fee is payable.

4. Estimates & Customer Authorization

Following physical disassembly or testing, the technician will present an itemized estimate outlining the required service labor and any compatible replacement parts needed.

Repair procedures commence solely upon your verbal or written approval of the estimate wherever practical. If unforeseen secondary faults are uncovered during deeper repair disassembly, the technician will inform you immediately and seek approval before installing additional components.

5. Compatible Replacement Parts & Limitations

We source high-grade compatible OEM-spec or aftermarket replacement components from reputable distributors in India. While we make every effort to restore appliances, service completion is contingent upon the availability of suitable parts in the commercial market.

Appliqart cannot guarantee completion of repairs if manufacturer components are permanently discontinued, obsolete, or if the appliance is deemed structurally unsafe.

6. Payment Terms & Receipts

All visiting fees and approved repair charges are payable upon completion of the technician's inspection or repair service. Payment may be made through approved digital methods (UPI, QR, or cash) as agreed with the technician.

A digital service summary or receipt will be provided upon settlement.

7. Governing Law & Jurisdiction

These terms and conditions are governed by and construed in accordance with the laws of the Republic of India. Any legal dispute, controversy, or claim arising out of or relating to services rendered by Appliqart shall be subject to the exclusive jurisdiction of the competent courts in Lucknow, Uttar Pradesh, India.